FAQ

Common questions from overseas buyers.

These answers cover the questions buyers usually ask before sending a sourcing request.

01

What does the $99 first request include?

It includes online supplier screening for one clear product request and one standard sample shipment arrangement. Custom samples, overweight samples, and special shipping needs are confirmed separately.

02

Do you guarantee the lowest price?

No. We focus on whether the quote is reasonable, whether the supplier fits the request, and whether the MOQ and lead time are practical.

03

How fast will I receive a response?

After receiving a clear request, we give an initial response within 12 hours and suggest the suitable service path.

04

Who is this service suitable for?

It is suitable for e-commerce sellers, wholesalers, importers, small business buyers, and overseas buyers testing China supply chains with controlled risk.

05

Are sample and logistics fees included?

Unless clearly stated, sample fees, logistics fees, factory audit fees, inspection fees, certification fees, duties, and other third-party costs are confirmed separately.

06

How are custom projects priced?

OEM/ODM, factory audits, inspections, production follow-up, packaging coordination, and logistics coordination are quoted based on project scope.